Return, Exchange & Delivery Policy – OVSEG
At OVSEG, your satisfaction is our priority. We provide 100% authentic products sourced directly from official manufacturers and authorized distributors, ensuring quality and reliability with every order.
To make your experience even better, we offer FREE delivery on orders above 2500 EGP within Egypt.
In case of a confirmed manufacturing defect, OVSEG will cover all shipping and delivery costs for returns or replacements.
Due to the nature of vaping products, returns and exchanges are limited and follow the guidelines below:
1. Delivery Time
Cairo & Giza: 1–3 business days
Other Governorates: 2–5 business days depending on location
Delivery times may vary due to courier delays, weather conditions, or high-demand periods.
2. Manufacturing Defects Only
Returns are accepted within 14 days only for verified manufacturing defects.
Conditions:
Issues must be reported within 48 hours of receiving your order
Product must be unopened, unused, and in original packaging
3. Consumable Items
The following items cannot be returned due to their consumable nature:
Their lifespan depends on usage and care.
4. E-Liquids Policy
E-liquids cannot be returned or exchanged based on flavor preference.
Taste differences are subjective and do not indicate a defect.
5. Inspection & Pickup Process
Contact us via WhatsApp, Email, or Social Media
We will arrange courier pickup for inspection
If a defect is confirmed:
OVSEG covers all shipping costs
You may choose a replacement or refund
If no defect is found:
Shipping costs are covered by the customer
6. Product Responsibility
Customers are advised to review product specifications before purchasing.
OVSEG is not responsible for orders placed without confirming compatibility or usage.
All product details are provided directly from official manufacturers.
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7. Contact Us
📧 Email: info@ovseg.com
📱 WhatsApp: 01018367666
📍 Location: Cairo, Egypt
We’re always here to ensure a smooth, transparent, and reliable shopping experience.
Shop in Arabic:
Discover our full Arabic store experience with all products, guides, and offers tailored for Egypt:
👉 OVSEG – متجر الفيب الأول في مصر
