Frequently Asked Questions

Obsession Vape Store Egypt

Is Obsession Vape Store a trusted place to order online?

Absolutely! Obsession Vape Store is one of the oldest and most trusted vape stores in Egypt, operating since 2014 and serving over 100,000 customers nationwide. Why customers trust us: 100% authentic products Fast & secure delivery Professional customer support Transparent policies & official warranty Over 10 years of experience in the vape industry We don’t just sell products — we provide a premium, safe, and smooth shopping experience.

How do I place an order?

Choose your product and select: Color – Flavor – Nicotine Strength – Resistance, then click Add to Cart. Repeat for all items you want. Click the bag icon → Checkout. Fill in your details (phone number must be 11 digits, no spaces, in English). Your phone must have WhatsApp for communication. Click Place Order to complete your purchase.

When will my order arrive?

Cairo & Giza: 24–72 business hours Other governorates: 3–5 business days
Delivery is available every day except Friday, official holidays, and the first day of Ramadan.

How do I know if my order has been shipped?

Cairo & Giza: Shipped the next business day, or the same day if placed before 11 AM. Other governorates: We confirm the order via WhatsApp, then ship it.

Can I track my order on the website?

Yes.
  Just enter your Order Number + Email on the Track Order page.

How do I find my order number?

It appears on the website after completing your order, and you also receive an email with the invoice and order number.

Do you have physical stores?

No, all sales are online only.

Do you offer discount codes?

We announce them through: Facebook & Instagram Stories, and sometimes on the homepage.

Can I cancel or modify my order?

Yes, simply contact us via: WhatsApp – Email – Social Media.

Do you offer returns or exchanges?

Please check our Return & Exchange Policy page for full details.

Do you provide warranty?

- Devices (Kit – Mod – Pod) 14-day warranty against manufacturing defects.
- Disposable vapes – Coils – Cartridges No warranty (consumable items).
- Returns accepted only for manufacturing defects, reported within 48 hours.
- E-Liquids No warranty — flavor preference is subjective.